Refund & Cancellation

Refund & Cancellation Policy

Welcome to BhilPradesh.com ("Website"). This Refund & Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for orders placed on our Website. By placing an order on the Website, you acknowledge that you have read, understood, and agreed to the terms of this policy. If you do not agree with the practices described in this policy, please do not use the Website.

  1. Cancellation Policy

1.1. Order Cancellation: You may cancel your order within 24 hours of placing it. To request a cancellation, please contact our customer support team at sjcharel1115@gmail.com. We will refund the full amount paid for the canceled order.

1.2. Custom Orders: Custom orders cannot be canceled once the production process has begun. Any cancellation requests for custom orders will be considered on a case-by-case basis.

  1. Refund Policy

2.1. Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving the order. We may request photographs or additional information to assess the issue. If the item is deemed defective or damaged, we will provide you with a full refund or a replacement, as per your preference.

2.2. Non-Delivery: In the rare event that your order does not arrive within the estimated delivery timeframe, please contact us. We will investigate the issue and, if the order is confirmed as lost in transit, we will provide you with a full refund.

2.3. Change of Mind: We do not offer refunds for change of mind or personal preference after the order has been shipped. We encourage you to carefully review your order before placing it.

2.4. Refund Process: Refunds will be processed using the same payment method used for the original purchase. Please allow up to 14 days for the refund to be reflected in your account.

  1. Return Instructions

3.1. If you are eligible for a refund as per this policy, please follow these steps:

  • Contact our customer support team at sjcharel1115@gmail.com to initiate the refund process.
  • Provide relevant details, including order number, reason for refund, and supporting photographs if applicable.
  • Await further instructions from our customer support team regarding the return process.
  1. Contact Us

4.1. If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us at sjcharel1115@gmail.com.

Last updated: 12 August, 2023